How to have your data deleted

If you filled in an ad form and want your details removed

You enquired with a business, and that business holds your details in Hottabl. They decide what happens to their records, so the fastest route is to ask them directly.

You can also write to support@hottabl.com. Include the phone number or email address you gave on the form and, if you remember it, the name of the business you enquired with. We will locate the record, pass the request to that business, and delete our copy where we are permitted to do so without their instruction. Expect a reply within 30 days, usually much sooner.

Deleting a lead removes the enquiry itself along with the notes, follow-ups and message history attached to it. It cannot be undone.

If you are a Hottabl customer

Deleting individual records

An administrator can delete any lead from inside the workspace. Everything attached to that lead goes with it in the same operation.

Disconnecting Meta without closing your account

In Settings, disconnect the ad account. We stop receiving new leads immediately and the stored access token is destroyed. Leads already delivered stay, because they are your records now — delete them separately if that is what you want.

You can also revoke us from Meta’s side, without signing in to Hottabl at all. Because the connection is granted by your business portfolio rather than by a personal account, it is revoked from that portfolio’s settings at business.facebook.com, under the apps connected to your business — not from the personal Business integrations page. Either route has the same effect on new leads: they stop.

Closing the workspace entirely

Email support@hottabl.com from an address that belongs to an administrator of the workspace, and say you want it closed. We will confirm before doing anything irreversible.

Once confirmed, we delete:

• every lead, note, follow-up, quotation and activity record in the workspace;
• every WhatsApp conversation held against those leads;
• your team’s accounts and their sign-in credentials;
• all stored integration tokens for Meta and WhatsApp;
• your workspace’s configuration, and its subdomain becomes free again.

Ask first if you want an export — we will give you your leads in a plain spreadsheet before anything is removed. After deletion there is nothing to export.

How long it takes

• Immediately — the data stops being reachable and stops being served to anyone.
• Within 30 days — it ages out of our database provider’s encrypted backups, which are kept on a rolling schedule so that a fault does not become a catastrophe. We cannot reach into a backup to remove a single row, which is why this is a window rather than an instant.

What we keep, and why

Billing records — what was invoiced and what was paid — are retained for as long as tax law requires. These contain the company name and amounts, not your leads. Nothing else survives a deletion request.

For Facebook’s review team

Hottabl is operated by Loyvia Noowallet LLP (LLPIN ACM-2803), registered at 68/1520, 5th Floor, C M Mathew Brothers Arcade, Chakkorathukulam, Nadakavu, Kozhikode – 673011, Kerala, India. That partnership is the data controller for the records described on this page and the party that acts on a deletion request.

Hottabl receives Lead Ads data through the Facebook Graph API, only after a business’s own administrator authorises it, and only for ad accounts they explicitly select. Users may request deletion of all data obtained through the Facebook platform by emailing support@hottabl.com, or by revoking the application from the connected-app settings of the business portfolio that granted it. On such a request we delete the stored access token, all lead records obtained through the platform, and all associated derived records. Confirmation is sent to the requesting address on completion.

Contact

support@hottabl.com, or the contact form. Related reading: Privacy and Terms.